Privacy policy
Last updated: March 5, 2026
Soullux operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Soullux is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person.
Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you.
We may collect or process the following categories of personal information depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
Contact details including your name, address, billing address, shipping address, phone number, and email address.
Financial information including credit card information, payment card details, transaction details, form of payment, payment confirmation and other payment details.
Account information including your username, password, preferences and account settings.
Transaction information including items you view, add to cart, purchase, return, exchange or cancel and your purchase history.
Communications with us including any information you provide when contacting customer support.
Device information including information about your device, browser, IP address, and network connection.
Usage information including how you interact with and navigate the Services.
Personal Information Sources
We may collect personal information from the following sources:
Directly from you when you create an account, make a purchase, contact us, or otherwise interact with the Services.
Automatically through cookies and similar technologies when you use our website.
From service providers who help us operate our store and services.
From partners or third parties involved in payment processing, analytics, marketing, or order fulfillment.
How We Use Your Personal Information
We may use your personal information to:
Provide, operate and improve our Services.
Process orders, payments, shipping, returns and exchanges.
Communicate with you regarding your orders or account.
Provide customer support.
Prevent fraud and maintain security of our Services.
Send marketing and promotional communications if you choose to receive them.
Improve and personalize your shopping experience.
Sharing Your Personal Information
We may share your personal information with trusted third parties when necessary to operate our business.
These may include:
Shopify and its related services.
Payment processors.
Shipping and logistics providers.
Analytics and marketing service providers.
Legal authorities if required to comply with applicable laws or legal processes.
Relationship with Shopify
Our online store is hosted by Shopify.
Shopify collects and processes certain personal information to enable the operation of our store and to provide services such as payment processing, analytics, and security.
To learn more about how Shopify processes personal information, you may visit the Shopify Consumer Privacy Policy.
Third Party Websites and Links
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices or content of those external websites.
Children's Data
Our Services are not intended for children and we do not knowingly collect personal information from children.
If you believe that a child has provided us with personal information, please contact us so that we can delete the information.
Security and Retention of Your Information
We take reasonable precautions to protect your personal information.
However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
We retain personal information only for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements.
Your Rights and Choices
Depending on where you live, you may have rights regarding your personal information including:
The right to access your personal data.
The right to request correction of inaccurate information.
The right to request deletion of your personal information.
The right to receive a copy of your personal data.
The right to withdraw consent for data processing where applicable.
To exercise any of these rights, please contact us using the contact details below.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or regulatory reasons.
When we update the policy, we will revise the "Last updated" date at the top of this page.
Contact
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
hello@soulluxskin.com
Soullux
Riga, Latvia