Refund policy

We want you to feel confident when purchasing Soullux products.

If you wish to request a return, you must contact us within 14 days of receiving your order.

To be eligible for a refund, the product must be:

• unopened

• unused

• in its original packaging

• in the same condition that you received it

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to the original payment method within several business days.

Shipping costs are non-refundable unless the item was damaged or incorrect upon arrival.

If you receive a damaged or incorrect product, please contact us as soon as possible at:

hello@soulluxskin.com